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  • Privacy Policy/Terms & Conditions

    The following describes the Terms & Conditions ('TC' hereafter) of all products and services offered on the EstateVue website, provided by: VUE Technologies Inc; Canadian Office; #901-775 Glenmore Road, Kelowna, BC, V1Y 1P7, Canada; Legal name: V.U.E. Technologies Inc

    Our TC is intended to create a fair and strong business basis for our customers and us to act upon. Please feel free to contact us if you have any questions or concerns in regards to the following.


    The client has to be of legal age and legally entitled to enter a work relationship under the herein listed conditions.

    Photography production

    It is the clients' responsibility to arrange and organize all locations to be photographed and to be fully prepared for the photographer as well as any additional personnel. The client shall guarantee best possible collaboration of our main on site contact and staff on-site.

    If our photographer is unable to photograph a specific location within the time-frame of 1 hour per panorama, due to the client's actions, negligence or additional requests, we will charge the client for the additional work and travel and living expenses at our regular hourly rate.

    The maximum on-location production time per panorama that is part of the package ordered includes location scouting, planning, location setup, and photography and quality verification.

    Customer contact

    Upon service order the client will have to supply us with a location contact person, who will have to be available during the production time and who will be responsible for managing location preparation according to the Photography Order Form. This contact person has to be available at the production locations during the photo shoot.

    Upon service order the client will have to supply us with a management contact person, responsible for all management communications.

    Approval of service

    After project completion, the client will be presented with a base number of 4 images to immediately send to the MLS®. The remainder of the images will be directly uploaded into the EstateVue Platform. A project is considered finalized after the files are uploaded. Any time spent on revisions will add to the production time and will be charged accordingly.

    Payment Monthly Plans: The client is charged on a month-to-month basis for all platform products. Payments are due each month and are auto-debited from a major credit card. In the event of a credit card not being processed due to insufficient funds or incorrect billing information, the client's listing platform will be suspended.

    All additional photography fees, additional travel and living expenses, and additional photography charges as specified in the package list, are payable after production. These expenses will be taken directly from the credit card on file unless other arrangements have been made prior to the scheduled shoot.

    Refund Policy

    No refunds are available once the signed statement of work is submitted. 

    Cancellation by the client

    Regular packages with set up fees paid in full are offered with a minimum contract of one full calendar month. If service is cancelled before thirty days and after the credit card has been processed, the client will be charged a $125 processing fee.  If client has signed up under a financed option for a project there are no refunds.  Client must honor the length of the contract or pay the full buyout immediately as stated in the contract to cease monthly billing.   Brokerage clients using a corporate SYNCRO account must provide written cancellation 60 days prior to the cancellation request to allow for proper disconnection of services, and notice to be provided to all agents using SYNCRO within the office.

    Monthly Plans: After the minimum contract time is over, a platform can be cancelled on a month-to-month basis. The contract will continue to run to the end of the monthly payment period (day of publication date + 30 days) following the payment period the cancellation notice was received. All contracts are open-end and will have to be cancelled in writing. If the client decides to cancel a project during production or after placing a production order, we will charge all work executed up to the point of cancellation at our regular hourly rate. Furthermore, all travel and living expenses related to the cancelled project are to be paid by the client.

    Production scheduling

    A re-scheduling fee applies to any shoot re-scheduled within 48h prior to the arranged shoot date and time. The fee is based on the cost of the arranged shoot.

    Cancellation by the service provider

    We reserve the right to cancel a project, production, or the network of EstateVue at any point in time without having to supply the client with further reasons. Refunds may apply, if a project or the EstateVue network is canceled in a monthly payment period where the client has already been charged; in that case the client may be eligible for a refund for the remaining days, where the service could not be provided - (monthly service charges charged - total days of the payment period where service was not provided) * daily package price = total refund.

    Maintenance and service interruption

    We cannot be charged by the client or other parties, nor does a refund apply for server downtime, due to server maintenance, updates or any other causes, that could temporarily interrupt our services and the presentation of the EstateVue Platform or any of its related services and/or products.

    Copyrights, licensing and right of use

    All of our products and services are limited to be used under the following conditions. We own all rights to our products and services. No rights of our delivered solutions are transferable to others. Our productions, solutions, delivered products and services underlie international copyright law and are intellectual property and may not be changed, copied or adapted by you and/or others. No ownership or copyright in any Material supplied by us to the client shall pass to the client. The clients and others do not have the right to re-sell our products completely or in part.

    Customer supplies and customer content

    When entering these TC, it is the client's responsibility to supply us with all necessary supplies before production start. This can include logos, corporate identity colors, text and other materials. All supplies have to be delivered digitally. To ensure a high quality standard, all Logo files must be provided in one (or more) of the following formats: Illustrator, PDF, EPS, Photoshop. Graphic and image files must be provided in one (or more) of these formats: Illustrator, PDF, EPS, Photoshop, TIFF, RAW, JPEG, GIF. If all supplies are not delivered before production starts, we cannot be held responsible for any production delays and product delivery delays. Client is responsible for signing the waiver supplied by an EstateVue Sales Rep at signing.

    Personal data protection

    All contact information given to us will be for the sole use of our project management and will not be given or sold to others.

    Limited warranty

    Based on our Platform Technology, our 360 Panoramic Virtual Tours and Photographic imagery offer the same great quality on MAC & PC with the most popular internet browsers: Mozilla Firefox and Internet Explorer 8. However, quality and functionality of our 360 Panoramic solutions may vary depending on the end-user's computer specifications; therefore, we cannot be held responsible for any malfunctions to do with our EstateVue Products and Solutions.


    In no event will we be liable to any party for any direct, indirect, special or other consequential damages for any use of our products, services and solutions, including, without any limitation, any lost profits and business interruptions, even if we are expressly advised of the possibility of such damages.

    Final provision

    We keep the right to change our TC at any time without further notice. If any provision of these TC is, for any reason, invalid and / or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The parties agree to replace an invalid and / or unenforceable provision with a valid and/or enforceable provision which most closely approximates the intent and economic effect of the invalid and / or unenforceable provision. This also applies to contractual loopholes.

    All headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the depending content.

    Place of jurisdiction, insofar as legally admissible, shall be the main place of our business. These TC and the contractual relationship shall be governed by Canadian Law.


    1. Content

    The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected.

    All offers are non-binding and without obligation. Parts of the pages or the complete publication including all offers and information may be extended, changed or partly or completely deleted by the author without separate announcement.

    2. Referrals and links

    The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore, the author is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on his page.

    3. Copyright

    The author intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.

    4. Privacy policy

    If the opportunity for the input of personal or business data (email addresses, name, and addresses) is given, the input of these data takes place voluntarily. The use and payment of all offered services are permitted - if and so far as technically possible and reasonable - without specification of any personal data or under specification of anonymous data or an alias. The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited; offenders sending unwanted spam messages will be punished.

    5. Legal validity of this disclaimer

    This disclaimer is to be regarded as part of the internet publication which you are viewing. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

    Production & Copyrights VUE Technologies Inc.
    #101-1630 Pandosy Street
    Kelowna, BC
    V1Y 1P7